K&G Return Policies

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K&G In Store Return/Exchange Policy



What is your In Store Return Policy?

* Extended Holiday Return Policy: Any purchases made from November 15, 2012 to January 1, 2013 can be refunded or exchanged at any K&G store location until January 30, 2013. Other terms below still apply.

In Store Return/Exchange Policy

  • If you are not completely satisfied, you may return or exchange your purchase within 30 days from the original date of purchase.
  • All returns/exchanges must be accompanied by the original receipt, and any refunds will be made in the original form of payment.  Merchandise purchased on a credit card will be refunded to the original card only.  Best efforts will be made to refund merchandise purchased on a debit card to the original card.  Any amount refunded or credited will be reduced by the pro rata amount of any Rewards Program certificates or other savings promotions used to purchase the returned/exchanged merchandise.
  • Any refunds over $100.00 for checks and $200.00 for cash or debit card purchases which could not be refunded to the original card will be paid to you with a check issued from our Corporate Offices.  If register funds are not available for refunds under $100.00 for checks and $200.00 for cash or debit card purchases, a check will be issued from our Corporate Offices.  All checks will be issued within 10 (ten) business days.
  • All refunds require customer name, address and phone number.
  • Worn shoes and/or clothing cannot be returned or exchanged, nor can any garment that has been altered.
  • Other restrictions may apply to special sales. For further details on special sales, click here or speak to management at one of our conveniently located stores.
  • No returns or exchanges will be accepted by mail.

K&G Online Return Policy


What is your Online Return Policy?

* Extended Holiday Return Policy: Any purchases made from November 15, 2012 to January 1, 2013 can be refunded or exchanged at any K&G store location until January 30, 2013. Other terms below still apply.

Online Return Policy

  • 30 days of full return privileges.  Credit will be applied by the method of payment for up to 30 days from date of transaction.
  • After 30 days the customer will receive a K&G gift card for the returned amount no matter the method of the original payment.
  • All returns must be accompanied by the Packing Slip, and any refunds will be made in the original form of payment. Merchandise purchased on a credit card will be refunded to the original card only. Best efforts will be made to refund merchandise purchased on a debit card to the original card. Any amount refunded or credited will be reduced by the pro rata amount of any Rewards Program certificates or other savings promotions used to purchase the returned/exchanged merchandise.
  • Worn shoes and/or clothing cannot be returned, nor can any garment that has been altered.

Returns by Phone

  • Customers can call 877-709-5454 to speak to a Customer Service Representative to arrange for returns.

Returns by Mail

  • Fill out the Return Form on the opposite side of the packing slip and indicate the predetermined reason(s) for the return. There is also an area for notes if one of the predetermined reason(s) do not apply.
  • Once the Return Form is filled out, you must secure the Return Form/Packing Slip and the returning product in a box.
  • The final step is to place the preaddressed return label on the outside of the box and take it to your mail service provider. All return shipping charges must be prepaid. We cannot accept COD deliveries.

Return to Store

  • You can visit one of our many locations with the product(s) and the original packing slip.
  • If you choose to return/exchange merchandise it must be accompanied with the packing slip from the order. Without the packing slip, we will exchange items at current retail value as in-store credit only; valid identification is required.

Returning an Online Purchase

There are two ways to return an item you have purchased online:

  • Return your purchase at your local K&G Fashion Superstore or at any K&G store nationwide. Click here to find the K&G Fashion Superstore nearest you.
  • Return your purchase to our Online Store by using the preaddressed return label on the outside of the box and take it to your mail service provider. All return shipping charges must be prepaid. We cannot accept COD deliveries. Note: Please include specific reasons for the return.

Please read our Return Policy for more information.